Return Policy

At Vital Wave, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy to make the process as smooth as possible.

Return Eligibility

  • Time Frame: You may return most items within 30 days of receipt.
  • Condition: To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Products that have been opened or used
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error
  • Any item returned more than 30 days after delivery

Return Process

  1. Initiate a Return:
    • Contact our customer service team at [Customer Service Email] or [Customer Service Phone Number] to initiate a return. Please provide your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive Return Instructions:
    • Our team will provide you with return instructions and a Return Merchandise Authorization (RMA) number. Please do not send your purchase back without an RMA number.
  3. Package Your Return:
    • Securely package the item(s) in the original packaging, including all accessories, manuals, and documentation. Clearly mark the RMA number on the outside of the package.
  4. Ship Your Return:
    • Ship the return package to the address provided by our customer service team. You are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect or defective item).

Refunds

  • Once your return is received and inspected, we will send you an email notification confirming the receipt of your returned item. We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Number] days.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number].

Late or Missing Refunds

  • If you haven’t received a refund within the specified time frame, please check your bank account again.
  • Then contact your credit card company or bank, as it may take some time before your refund is officially posted.