Shipping Policy

At Vital Wave, we are committed to providing our customers with fast and reliable shipping services. Our goal is to ensure that you receive your supplements promptly and in excellent condition. Please review our shipping policy details below:

Shipping Rates and Delivery Times

  • Standard Shipping: Free for orders over $50. For orders under $50, a flat rate of $5.99 applies. Estimated delivery time is 3-7 business days.
  • Expedited Shipping: Available for a flat rate of $15.99. Estimated delivery time is 2-3 business days.
  • Overnight Shipping: Available for a flat rate of $29.99. Orders must be placed by 12 PM EST for next-day delivery.

Order Processing

  • Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive a confirmation email with your order details and tracking information once your order has been shipped.

International Shipping

  • We offer international shipping to select countries. Shipping rates and delivery times vary based on the destination.
  • Please note that international orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer.

Shipping Carriers

  • We partner with reputable carriers such as USPS, UPS, and FedEx to ensure your order arrives safely and on time.
  • The carrier used for your shipment will be selected based on the best available service for your delivery address.

Tracking Your Order

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track your order's progress through the carrier's website using the provided tracking number.

Shipping Delays

  • While we strive to meet our delivery estimates, occasional delays may occur due to unforeseen circumstances such as weather conditions or carrier issues.
  • We will keep you informed of any significant delays and work to resolve any issues as quickly as possible.

Missing or Damaged Orders

  • If your order is missing or arrives damaged, please contact our customer service team within 7 days of receipt.
  • We will work with you to resolve the issue promptly, whether that means sending a replacement or providing a refund.